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Frequently Asked Questions

 

How do I place an order?

You can phone in your order at 734.341.7028.  If we are not available when you place your phone call, please bear with us and we will return your phone call as soon as possible.

 

How do I customize the products I order?

Once you indicate you would like a customized product, we will consult with you to determine the type of customization you would like on your products (i.e., name, logo, special slogan, etc). We will also work with you to secure the type of files we need (see below) if you are submitting your logo or trademarked slogan, etc.

 

What type of files do I need to submit to your art department?

Eat Local Food uses Mac based systems in their art department.

  • Logo art reproduces best from vector artwork.
  • It is preferred that logos be sent as Illustrator eps or ai files.
  • We will also accept PDF files, InDesign and Photoshop files.
  • Please convert all type to outline. If this is not possible you must send in the screen and printer fonts used. We can only use Mac fonts.

 

Will I get to see a proof of my customized design?

Yes, we will provide you with two electronic PDF proofs of your design for your review. We ask you to select one of the designs and if you would like to see minor changes to the proof, that is included at no extra charge. The charge for a major revision or a completely new design will be discussed with you at the time of the request. We will never proceed with the production of a product until we have received your e-mailed approval of the customized design.

 

How long will it take my order to be processed?

The time it takes for your order to be processed depends on the product you order and whether you’ve chosen the customization option or not. Banners ordered without customization will be received by you within a week to 10 days. Banners ordered with customization features will be received by you within 10 days, but that somewhat depends on the customization proof timing, as discussed above. Eat Local Food in-stock tote bags and postcards will ship within 1-2 days after they are ordered. Customized Eat Local Food tote bags required a 5-6 week lead time. The processing time for all other customized products will be communicated to you upon placing your order.

 

What if I have a special event deadline to meet?

If you have a special deadline for an event or conference, we request that you inform us of your deadline upon placing your order. We will let you know if we can meet your deadline. If we cannot, we will cancel your order (if it was placed on-line) at no extra cost to you. We make every effort to help you get ready for your special events, but we do recommend you place your order as early as possible to allow for unexpected delays.

 

Do you make products other than those shown on your web site?

We offer many custom designed products – if you have an idea for a product, please contact us and we will let you know if we can make it for you. Examples of customized products we have made for customers include calendars, table tents, oversized bookmarks and postcards, advertisements, conference brochures, registration and sponsorship forms.

 

How will I know when my order has shipped?

You will receive an e-mail notifying you that your order has shipped, with the name of the shipper and an anticipated delivery date.

 

What methods of payment do you accept?

Eat Local Food accepts checks, VISA and MasterCard.

 

What methods of shipment do you use?

Eat Local Food ships via the United States Postal Service and United Parcel Service. You have the option of selecting your preferred method of shipment when you place your order. Banners always ship via United Parcel Service.

 

Do you ship outside of the USA?

At the present time, we only ship to locations within the United States and Canada.

 

What finishes do you recommend for the banners?

  • Hem only: best for indoor use, hanger hardware is not included.
  • Hemmed and Grommeted: best for outdoor use.
  • Grommeted Top with Pole Pocket Bottom: best for indoor use.

 

Where can I order banner hardware if I choose the hem only finish?

There are several companies that offer many types of display hardware. One that we are comfortable recommending because we have used them ourselves is FFR-DSI. Their web site is www.ffr.com. Eat Local Food is not affiliated with FFR-DSI nor do we guarantee their products.

 

How do I hang my Eat Local Food banner?

For outside use: The ideal method is to use bungee cords or some other type of elastic cord and attach all grommets with at least two inches of space between banner and supporting structure. The elastic cord will hold the banner taut, and if wind is a factor, it allows some flexing which will reduce the likelihood of damage from strong wind. Rope is not a good choice for hanging banners as it will slacken over time increasing the likelihood of damage from wind. Strong winds may damage the banner, so we advise taking the banner down in case of a severe weather alert. Please exercise good judgment in caring for your banner to maximize its useful life.

For inside use: If you chose the option of grommets on top and a pole pocket bottom, you should purchase wooden dowels cut approximately 2 inches shorter than the width of your banner. The dowels provide weight but should be inserted so they are not visible to your customers.

 

How do I transport my Eat Local Food banner?

If transporting more than one banner, do not place the printed side on top of another printed side. Rolling up the banners with Kraft paper in between will help protect the banner images.

 

How do I clean my Eat Local Food banner?

To clean your banner, use warm water and a soft cloth. Never use any solvent based cleaners.

 

How do I launder my Eat Local Food tote bag?

We recommend you turn your Eat Local Food Tote Bag inside out and wash it on a cold water setting. Leaving it turned inside out, it can be put in your dryer on a low heat setting.

 

Can I iron my Eat Local Food tote bag?

Your Eat Local Food tote bag is made of 10 ounce natural cotton and will appear wrinkled upon taking it out of the dryer. We recommend you leave the bag inside out and smooth out the corners of the bottom gusset so it lays flat. You can then iron the bag on a high cotton setting and the image will be protected inside the bag. We do not recommend placing the iron directly on the artwork on the front of the bag.

Browse some of our incredible Banner Artwork.